Returns & Exchanges

At Diamond Photo, we want you to be completely satisfied with your home decor and personalized prints. If your order arrives damaged or doesn't meet our quality standards, we offer a 30-day return policy to ensure your home looks its best.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Submit Quality Documentation

  For items that are damaged or misprinted, please provide clear photos of the product and packaging to help us expedite your replacement.

• 3.
  Receive Return Authorization

  Once reviewed, we will provide a Return Merchandise Authorization (RMA) number and a prepaid shipping label if the return is due to our error.

• 4.
  Complete the Refund or Exchange

  After we receive and inspect your returned item, we will process your full refund to the original payment method or ship out your corrected replacement.